Effective Date: February 2026
Pivotal Institute Solutions is committed to providing a fair and transparent process for students to voice concerns and resolve disputes.
Students are encouraged to first discuss concerns directly with the instructor or staff member involved. Many issues can be resolved through direct communication.
If informal resolution is unsuccessful, students may submit a formal written complaint including:
- Student name and contact information
- Date and description of the issue
- Names of individuals involved
- Desired resolution
- Any supporting documentation
Submit complaints to: Director of Student Services at info@pivotalinstitute.com
The school will acknowledge receipt of the complaint within 5 business days and complete an investigation within 15 business days.
Students will receive a written response detailing the findings and resolution steps.
If unsatisfied with the resolution, students may appeal to the School Director within 10 business days of receiving the response.
Students also have the right to file complaints with:
- Georgia Nonpublic Postsecondary Education Commission (GNPEC)
- State Board of Education
- Accrediting agencies
- State licensing boards
GNPEC Contact Information:
Website: gnpec.georgia.gov
Phone: (770) 414-3300
The school strictly prohibits retaliation against any student who files a complaint in good faith.
Pivotal Institute Solutions
4290 Bells Ferry Rd Ste 134 #3025
Kennesaw, GA 30144
Phone: (404) 374-9322
Email: info@pivotalinstitute.com
